Help · Support
Support
Stuck, or wondering about something? Here are the answers to what we get asked most, and how to reach us.
Frequently asked questions
I can’t get into the app
- Forgot password: choose “Forgot password?” on the sign-in page and we’ll email you a link.
- No invitation: sign in with the email address the production office invited. Ask them to check the address and resend the invitation.
- Still stuck: email us from the address you use in the app so we can find the account faster.
How do I delete my account?
Open the app and go to Profile → Account → Delete account. You can also email privacy@klaffa.app. What is deleted and what is kept under Swedish bookkeeping law is described on the Delete account page.
My time or pay looks wrong
- You can dispute a shift in the app. The production office then sees that the shift is disputed and who disputed it.
- On-call (OB) supplements follow the collective agreement the production has chosen. Questions about agreements, amounts and payment go to the production office.
- Klaffa does not pay out wages. The production company does, by exporting the approved shifts to its payroll system.
How do you handle my personal data?
Read the privacy policy. In the app you can request your data under Profile → Privacy.
Send privacy and personal data questions to privacy@klaffa.app. Everything else goes to hej@klaffa.app.